Partnership Agreement – ​​OTW Academy

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Welcome

Your expertise, passion, and commitment are the pillars of our community. Together, we work to provide the public with quality services in the areas of personal development, wellness, creativity, nutrition, training, and much more.

The OTW Academy 's mission is to support Swiss entrepreneurship by assisting independent service providers and offering clients simple, direct and transparent access to a wide range of quality services.

Through this Guide & Conditions , you will find all the essential information to start your adventure within the Academy:

• The Partnership Agreement , which defines the framework for collaboration between you and the platform;
• The Payment Terms , which specify the terms and conditions relating to invoicing, subscriptions and repayments;
• The Getting Started Guide , which guides you step by step to successfully launch your services and understand how the OTW system works.

This document has been designed to provide you with a clear and transparent vision of how we operate, so that each service provider can operate with confidence, while respecting their rights, responsibilities and the Academy's philosophy.

By joining OTW Academy, you join a collaborative, human and dynamic ecosystem , where each member benefits from increased visibility, personalized support and direct contact with a clientele in search of meaning, quality and authenticity.

We welcome you and look forward to having you among the participants in this wonderful adventure.

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Preamble: Mission and Vision of the OTW Academy

The mission of the OTW Academy is to support Swiss entrepreneurship by assisting independent service providers and to offer end customers a catalog of quality services, easily accessible via the platform.

Our vision is divided into three axes:

• A booking platform that connects providers directly to end customers, with ease and transparency.
• A turnkey structure for the self-employed, offering visibility, support, administrative tools and payment facilitation so they can focus on their expertise.
• A lively and dynamic community, punctuated by events, workshops and afterworks, encouraging exchanges, collaboration and personal and professional development.

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1. Advantage of the Terra Pack

Promo: Visibility and promotion
The platform highlights providers and their modules, providing maximum visibility to boost their success.

Booking: Connecting with customers
OTW Academy manages the connection between end customers and service providers, based on the availability communicated by the latter to the Academy.

Networking and events: Access to a community
Join a dynamic community of service providers. Afterworks, workshops, and meetings allow you to share, inspire, and create lasting connections. Together, we progress and evolve.

Academy Discount: Advantages on the catalog
As a member of the OTW Academy, you benefit from advantageous conditions on the services offered: reduced rates, access to certain modules or specific offers.

Hands-on: Support for content creation
OTW Academy supports service providers in implementing their modules on the platform.

Easy-pay: Facilitating payments
The platform manages secure payments and simplifies billing. Services (Twint, Mastercard, etc.) are supported by the Academy.

Administration: Back office management
OTW Academy takes care of administrative tasks so providers can focus on their mission.

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2. Conditions of membership

Membership in the OTW Academy is done by subscribing to the Terra Pack.
Two formulas are available:

• Terra Monthly: CHF 9.90 / month
• Terra Annual: CHF 99.– / year (CHF 8.25 / month equivalent)

Membership is active upon confirmation of payment and is automatically renewed, unless terminated in accordance with point 9.

It may take 7 to 14 days for your profile to be published online to allow for verification of information and ensure a high level of quality.

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3. Payment Terms

The financial terms (invoicing, repayments, deadlines, etc.) are defined in the Payment Conditions which can be viewed before purchase.
The purchase of the Terra Pack implies their unreserved acceptance.

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4. Qualitative commitment and community sharing

Each service provider agrees to offer a discovery service or benefit to another member once a month.
Alternatives are possible in the event of material constraints.

A provider may only grant or benefit from one benefit per month, and not twice from the same benefit in the same calendar month.

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5. Availability update

When integrating, the service provider chooses one of three connection methods:

• Direct booking (online calendar)
• Telephone or video slot
• Request for a personalized offer

Availability must always be up to date and correspond to reality.
If a reserved slot is unavailable, the service provider must contact the customer to agree on an alternative solution.

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6. Confidentiality and data protection

The Academy processes personal data in accordance with the Swiss DPA and the European GDPR .
The data is used only for:

• Managing profiles and reservations
• Payments and billing
• Communication related to services

No data is resold to third parties.
Service providers can request the rectification or deletion of their data at: info@opentowork.academy

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7. Use of images and content

The service provider authorizes OTW Academy to use its visuals to promote its services (website, social networks, brochures).
This authorization is free, non-exclusive and revocable upon termination of the contract, subject to the technical withdrawal period.
The service provider guarantees that it holds the rights to the content provided.

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8. Duration of the contract

The contract takes effect upon purchase of the Terra Pack and is valid for 1 year , with automatic renewal , subject to compliance with the membership conditions.

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9. Termination

On the service provider side:
Termination possible with one month's notice, without justification.

On the Academy side:
Immediate termination possible for non-compliance with terms or harmful behavior.

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10. Platform liability

OTW Academy acts only as a networking platform and cannot be held responsible for services provided, disputes or delays.
Each service provider is solely responsible for the quality of its services and compliance with Swiss laws.

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11. Force majeure

OTW Academy cannot be held responsible for interruptions due to events beyond its control (breakdown, cyberattack, natural disaster, etc.).

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12. Signature and acceptance

Purchasing the Terra Pack online constitutes full acceptance of the following documents:

• Partnership agreement
• Payment Terms
• General Conditions of Sale (GCS)

This act of purchase constitutes an electronic signature binding the service provider to OTW Academy.

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For OTW Academy
Fabio Cusignatti
Founder

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Payment Terms – OTW Academy

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As part of their collaboration, the Parties agree that this additional contract specifies the payment terms applicable to subscriptions and services provided via the OTW Academy Platform.

The Platform allows end customers to book services offered by the Service Provider.
Subscriptions and payments are managed directly online, to guarantee complete transparency and traceability.

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1. Subscription to the subscription

The Provider subscribes to one of the following two subscriptions, directly on the OTW Academy website:

• Terra Monthly: CHF 9.90 / month
• Terra Annual: CHF 99.– / year (equivalent to CHF 8.25 / month)

The subscription is active upon confirmation of payment made online and is automatically renewed at the end of each chosen period (monthly or annual), unless terminated in accordance with the terms and conditions set out in the Partnership Agreement.

The online purchase of the subscription constitutes full and complete acceptance of these Payment Conditions, without reservation.

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2. Collection of bank details

During the onboarding process, the Service Provider provides their bank details or professional TWINT account.
This information is used exclusively to allow the Platform to pay the amounts due when the end customer pays for a service online via the Platform .

Bank details are kept securely and are only used for payment purposes.
In the event of any modification, the Service Provider undertakes to immediately inform the OTW Academy team at the following address: info@opentowork.academy .

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3. Online payment via the Platform

When the end customer pays for a service online (credit card, PayPal, Twint, etc.), the Platform acts as a financial intermediary :

OTW Academy collects funds in the name and on behalf of the Provider .

The amounts collected are then paid in full to the Service Provider, less any transaction fees charged by payment providers (Stripe, PayPal, Twint, etc.).

No commission is applied by OTW Academy on Terra member services.

The Service Provider receives a detailed statement for each transfer, specifying:

• The customer's name
• The total amount collected
• Any transaction fees
• The net amount paid

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4. Direct payment on site

If the customer chooses to pay for the service directly on site (cash, personal TWINT or other direct means), the Service Provider collects the total amount itself.

No commission is due to the Platform in this case, provided that the service has been properly registered on OTW Academy and that the transaction complies with the policy of transparency and respect for the end customer.

The Service Provider is responsible for maintaining its accounts and declaring its income.

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5. Payment schedule

The Platform makes the following payments:

No later than the 1st working day of each month , for services paid online during the previous month.

The amounts are transferred to the account provided during onboarding.

Any bank transfer or external payment service fees are automatically deducted by the financial provider (e.g. Stripe, PayPal, TWINT).

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6. Obligations of the Provider

The Service Provider undertakes to:

• Provide accurate and up-to-date banking information.
• Maintain tax and accounting compliance of your income.
• Respect the deadlines for updating your contact details in the event of a change.
• Use customer data only for the services booked through OTW Academy.
• The Service Provider remains solely responsible for issuing its customer invoices and its tax obligations (VAT included if applicable).

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7. Responsibility of the Platform

OTW Academy acts exclusively as a technical intermediary and payment agent .
The Platform:

• Cannot be held responsible for the services provided or their quality.
• Only guarantees the repayment of amounts actually collected.
• Declines all responsibility in the event of technical failure, banking error or problem beyond its control.
• Not considered the provider of the reserved service: the Provider remains the sole seller to the end customer.
• Any VAT applicable to the service is the sole responsibility of the Service Provider. OTW Academy only charges VAT on its own revenue (subscriptions or additional services).

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8. Applicable law and competent jurisdiction

This contract is governed by Swiss law .
In the event of a dispute, the legal venue is the headquarters of the OTW Academy, unless otherwise required.

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9. Digital validation

The online purchase of the Terra Pack on the OTW Academy Platform constitutes electronic signature and full acceptance of this document.
No handwritten signature is required.

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For OTW Academy
Fabio Cusignatti
Founder

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Process after registration

– Information flow

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After your registration

Once your registration is validated, here are the different steps and information you will receive.

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1. Upload your profile

A biography of you and a description of your services will be published on the platform.
A period of 7 to 14 days may elapse between the membership request and the actual publication of your profile.

This time is necessary to allow our team to:

• verify the authenticity of the information transmitted,
• validate the quality of the content,
• guarantee a level of reliability and professionalism in accordance with the Academy's standards,
• avoid any fraudulent or non-compliant profile.

You will not receive an automatic notification when your services go live.
Please actively check your information on the platform and contact us at
info@opentowork.academy for any changes or corrections.

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2. Booking system – Sesami

If you have chosen to contact us by direct booking (Booking Direct) or by booking telephone or video conference slots (Contact), you will receive an automatic email from Sesami , our booking system.

This email contains a sync link allowing you to connect your personal calendar to the OTW Academy platform.

• This link is valid for 24 hours.
• If it has expired, please let us know so that a new one can be sent to you.
• Also check your spam folder if you can't find the message.
• This synchronization is optional, but it allows you to:
  • keep your calendar up to date in real time,
  • display only your available or occupied slots (never the contents of your calendar).

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3. Connection by request for offer

If you have chosen to connect by request for offer , a personalized form will be created for you based on the information provided during your onboarding .

This form will allow customers to:

• describe their needs precisely,
• indicate the type of service desired,
• specify their budget, region or desired date,
• choose the contact method they prefer (telephone, email, video, etc.).

Each time a customer submits a request through your form, you will receive a summary email containing:

• the customer's name and contact details,
• the details of his request,
• the contact method he selected.

You can then contact the client directly to refine the proposal and finalize the service.

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4. Event Academy – WhatsApp Group

You will be automatically added to the OTW Academy WhatsApp group, dedicated exclusively to organizing events.

This group allows:

• to exchange between providers,
• to share logistical or creative information,
• to be informed of upcoming events (workshops, afterworks, meetings).

This group is optional: you can leave it at any time if you do not wish to participate.

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5. Your first reservation

When you make your first reservation (and depending on the type of connection chosen), the system automatically generates several emails sent to the three parties concerned: the Service Provider, the OTW Platform and the End Customer.

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Information flow – Reservation (direct booking or contact)

The parties

This flow describes the automatic exchanges between:

• Provider
• OTW Platform
• End customer

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1. Provider

Receives two emails:

a. Confirmation email from Sesami (reservation system)
Contains :

• Congratulations on your booking
• Name of the service booked
• End customer data:
  • First and last name
  • E-mail address
  • Phone number

b. OTW Calendar Mail (ICS file)
Contains :

• Appointment recorded in the calendar (location, date and time)
• Name of the service sold

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2. OTW Platform

Receives a notification email:
Contains :

• Name of the service booked
• Name of the end customer
• Name of the service provider concerned
• Date and time of the service
• Payment summary (if booking online)

These notifications allow the Academy to ensure administrative follow-up, coordination between the parties and traceability of all reservations.

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3. End customer

Receives two emails:

a. Order confirmation:

• Order number
• Bill
• Payment Summary

b. Details of the service:

• Name of the service booked
• Appointment (location, date and time via ICS file)
  

Can also receive:
Additional information transmitted by the service provider to the Academy, such as:

• Videoconference link (in case of remote service)
• Specific instructions or important notes
• Documents to read or complete before the session

This information is only transmitted if it is relevant to the preparation of the appointment.

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Additional information

Publication of services

You will not receive a notification when your services go live.
Please check your benefits pages regularly and contact us at
info@opentowork.academy for any changes.

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Contractual documents and guides

The contractual conditions and instructions for use can be consulted and downloaded at any time in the section:
“Guide & Conditions” available on this page.